Quick Questions Before You Order
What is the Platinum Collection?
Our Platinum Collection is our highest-tier luxury hair collection, made for customers who want a premium look, soft feel, beautiful movement, and long-lasting quality.
What is a Platinum Frontal?
A Platinum Frontal is a lace frontal made with our premium Platinum Collection hair. It gives you a more natural-looking hairline and allows for versatile parting and styling across the front of the head.
What size is the frontal?
Most frontals are designed to cover the front hairline from ear to ear. Please check the product title or description for the exact lace size, such as13x4 or13x6.
Is the lace HD lace?
If the product is listed as HD lace, the lace is designed to give a soft, seamless, natural-looking melt when properly installed and customized.
Can the frontal be customized?
Yes. Your stylist can pluck, bleach knots, tint the lace, and style the frontal for a more natural look. For best results, we recommend professional customization and installation.
Can Platinum frontals be dyed or bleached?
Yes. Platinum Collection frontals can be professionally colored or customized. To protect the lace and hair quality, we recommend having a licensed stylist color, bleach, or tone the hair.
Is the frontal pre-plucked?
Some frontals may come lightly pre-plucked, but additional customization may be needed depending on your desired hairline and install style.
How long does a Platinum Frontal last?
With proper care, gentle handling, and professional maintenance, a Platinum Frontal can last through multiple installs. Longevity depends on how the frontal is installed, removed, washed, styled, and maintained.
Does the frontal shed?
Minimal shedding is normal with all lace frontals. To help reduce shedding, avoid rough brushing, excessive plucking, heavy products, and scratching or pulling at the lace.
How do I maintain my frontal?
Gently detangle from the ends up, use lightweight products, avoid excessive heat, wrap the hair at night, and keep the lace clean. Always be gentle around the lace area to protect the hairline.
Can I use heat on the frontal?
Yes. Platinum frontals can be curled, straightened, and styled. Always use a heat protectant and avoid excessive heat to help preserve softness and longevity.
Do I need bundles with my frontal?
Yes, if you are doing a sew-in or custom wig install, you will need bundles with your frontal. For a full look, most customers pair a frontal with2–4 bundles, depending on length and desired fullness.
What is the difference between a closure and a frontal?
A frontal gives more coverage across the front hairline, usually ear to ear, and allows for more styling versatility. A closure covers a smaller parting area and is usually easier to maintain.
Is a frontal beginner friendly?
A frontal gives a very natural, glam look, but it usually requires more maintenance than a closure. If you are new to lace, we recommend professional installation or choosing a closure wig for easier upkeep.
Do you offer shipping or pickup?
Yes. Shipping and pickup options may be available at checkout. Pickup availability depends on order time, product availability, and scheduling.
What is your return policy?
Due to the nature of hair and lace products, items that have been opened, worn, installed, colored, cut, altered, or customized are not eligible for return. Please review our full return policy before ordering.
What is the Platinum Collection?
Our Platinum Collection is our highest-tier luxury hair collection, made for customers who want a premium look, soft feel, beautiful movement, and long-lasting quality.
What is a Platinum Frontal?
A Platinum Frontal is a lace frontal made with our premium Platinum Collection hair. It gives you a more natural-looking hairline and allows for versatile parting and styling across the front of the head.
What size is the frontal?
Most frontals are designed to cover the front hairline from ear to ear. Please check the product title or description for the exact lace size, such as13x4 or13x6.
Is the lace HD lace?
If the product is listed as HD lace, the lace is designed to give a soft, seamless, natural-looking melt when properly installed and customized.
Can the frontal be customized?
Yes. Your stylist can pluck, bleach knots, tint the lace, and style the frontal for a more natural look. For best results, we recommend professional customization and installation.
Can Platinum frontals be dyed or bleached?
Yes. Platinum Collection frontals can be professionally colored or customized. To protect the lace and hair quality, we recommend having a licensed stylist color, bleach, or tone the hair.
Is the frontal pre-plucked?
Some frontals may come lightly pre-plucked, but additional customization may be needed depending on your desired hairline and install style.
How long does a Platinum Frontal last?
With proper care, gentle handling, and professional maintenance, a Platinum Frontal can last through multiple installs. Longevity depends on how the frontal is installed, removed, washed, styled, and maintained.
Does the frontal shed?
Minimal shedding is normal with all lace frontals. To help reduce shedding, avoid rough brushing, excessive plucking, heavy products, and scratching or pulling at the lace.
How do I maintain my frontal?
Gently detangle from the ends up, use lightweight products, avoid excessive heat, wrap the hair at night, and keep the lace clean. Always be gentle around the lace area to protect the hairline.
Can I use heat on the frontal?
Yes. Platinum frontals can be curled, straightened, and styled. Always use a heat protectant and avoid excessive heat to help preserve softness and longevity.
Do I need bundles with my frontal?
Yes, if you are doing a sew-in or custom wig install, you will need bundles with your frontal. For a full look, most customers pair a frontal with2–4 bundles, depending on length and desired fullness.
What is the difference between a closure and a frontal?
A frontal gives more coverage across the front hairline, usually ear to ear, and allows for more styling versatility. A closure covers a smaller parting area and is usually easier to maintain.
Is a frontal beginner friendly?
A frontal gives a very natural, glam look, but it usually requires more maintenance than a closure. If you are new to lace, we recommend professional installation or choosing a closure wig for easier upkeep.
Do you offer shipping or pickup?
Yes. Shipping and pickup options may be available at checkout. Pickup availability depends on order time, product availability, and scheduling.
What is your return policy?
Due to the nature of hair and lace products, items that have been opened, worn, installed, colored, cut, altered, or customized are not eligible for return. Please review our full return policy before ordering.
